Shipping

Shipping Policy

At Wabi, we're committed to delivering your order quickly and efficiently. We ship worldwide from our location in Australia.

Processing Time

Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates & Delivery Times

Australia:

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days

International:

  • Standard International: 7-21 business days (depending on destination)
  • Express International: 3-10 business days (depending on destination)

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Shipping Restrictions

We currently ship to most countries worldwide. If we cannot ship to your location, you will be notified during checkout.

Return Policy

30-Day Return Window

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return it within 30 days of delivery for a refund or exchange.

Return Conditions

To be eligible for a return, items must be:

  • Unused and in the same condition as received
  • In original packaging
  • Accompanied by proof of purchase

How to Initiate a Return

To start a return, please contact us with your order number and reason for return. We'll provide you with return instructions and a return authorization if applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service for returns.

Refunds

Once we receive and inspect your return, we'll process your refund within 5-10 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.

Exchanges

If you need to exchange an item for a different size or color, please contact us and we'll assist you with the exchange process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.

Contact Us

If you have any questions about our shipping or return policy, please don't hesitate to reach out at wabicollectioninfo@gmail.com